Tourism Tropical North Queensland (TTNQ) is committed to protecting the privacy of our clients, customers and visitors to our Information Centre and website.\u00a0 We understand and appreciate that clients, visitors and users of our website and booking service are concerned about their privacy and confidentiality and security of any information that may be provided to us.<\/p>\n
This Privacy Policy demonstrates our commitment to protecting your privacy by disclosing to you the ways in which we deal with your personal information.\u00a0 The implementation plan will demonstrate our compliance and execution of this Privacy Policy.<\/p>\n
This Privacy Policy is drafted in a way which takes account of the diverse functions of Tourism Tropical North Queensland\u2019s various business units.\u00a0 It aims to give:<\/p>\n
Financial Management and Contractual Records<\/strong> Travel Arrangements Information<\/strong> Consumer Research Information Marketing Information<\/strong> Correspondence<\/strong> Information Systems Personal Information<\/strong> Your personal information may be disclosed to the following organisations:<\/p>\n Automatic collection of your personal information Emails Online Subscriptions We will use this data to send information and publications to you via email.\u00a0 If you are included on a group email mailing list for this purpose, we will send you the information in such a way that your email address will not be visible to other mail out recipients. \u00a0\u2028\u2028If you had previously requested to be added to our mailing list and have since changed your mind simply send an email to\u00a0ttnq.messages@ttnq.org.au<\/a>\u00a0with the subject line \u201cunsubscribe\u201d, and we will remove you from our mailing list.<\/p>\n Alternatively, you can put a request in writing to the attention of Privacy Officer, Tourism Tropical North Queensland, PO Box 865, CAIRNS QLD 4870.\u2028\u2028 \u00a0If you have any questions about our Privacy Policy please contact Privacy Officer, Tourism Tropical North Queensland via the above address.<\/p>\n Access to your personal information Security of your personal information Disposal and destruction of your personal information Complaints Changes to this policy
\nThere is commonality amongst these records across various business areas of Tourism Tropical North Queensland, so they are grouped here as one entry. \u00a0The purpose of the financial records is to process and account for expenditure and revenue. \u00a0Information collected and held includes names and addresses of clients, members and service providers. \u00a0Contractual records include personal information relating to consultants and other contractors who provide goods and services to Tourism Tropical North Queensland.Location: Accounts, Membership, Corporate Services and other relevant departments of Tourism Tropical North Queensland<\/em>.<\/p>\n
\nTourism Tropical North Queensland\u2019s Visitor Information Centre, has responsibility for organising travel arrangements on behalf of clients. \u00a0In finalising these arrangements, Tourism Tropical North Queensland generally collects the following personal information: Name and address of clients; nationality; credit card number and expiry date; accommodation house the client is staying at locally; billing address; email address;\u00a0telephone numbers; health issues (if any) and other special access requirements.This information is processed by the Tourism Tropical North Queensland Visitor Information Centre Ticketing System for the purpose of arranging accommodation and tour bookings. \u00a0Those records relating to travel arrangements are stored on paper and electronic media.Location: Visitor Information Centre & Accounts department of Tourism Tropical North Queensland.<\/em><\/p>\n
\n<\/strong>At various times, Tourism Tropical North Queensland collects personal information from consumer surveys and interviews.\u00a0 The information related to holiday preferences, tourism product information sources and buying influences.\u00a0 The information collected includes, but is not limited to the following: Name and address of individual concerned; age;\u00a0previous holiday locations; preferred holiday locations;\u00a0holiday spending patterns.Location: Marketing, Visitor Information Centre and Information Technology departments of Tourism Tropical North Queensland.<\/em><\/p>\n
\nThe Leisure and Business Tourism departments of Tourism Tropical North Queensland may collect information relating to a person in their capacity as a representative of a client, member product, supplier, wholesaler, retailer or other tourism infrastructure business that Tourism Tropical North Queensland communicates with.\u00a0 This information is utilised to provide the marketing services which assist these businesses in performing the purpose of their organisation.\u00a0 The information collected includes, but is not limited to the following: Name; position\/title; business name;\u00a0work or mobile number.Location: Marketing, Cairns & Region Convention Bureau and other relevant departments of Tourism Tropical North Queensland.<\/em><\/p>\n
\nCorrespondence that has been addressed to the Chief Executive Officer of Tourism Tropical North Queensland Staff from the public of other Government agencies is referred to the relevant areas within Tourism Tropical North Queensland for consideration and preparation of responses.Tourism Tropical North Queensland keeps copies of the correspondence in electronic and paper form.The correspondence includes personal information which might arise in any subject matter related to Tourism Tropical North Queensland\u2019s functions.\u00a0 Examples are: names, addresses, personal opinions about tourism related matters, complaints and grievances and any other matter that the correspondent wishes to convey to Tourism Tropical North Queensland.Location: Chief Executive\u2019s Office, Corporate Services and other relevant Departments of Tourism Tropical North Queensland.<\/em><\/p>\n
\nTourism Tropical North Queensland\u2019s information technology management systems network routinely carries, enables processing of, and stores, for varying periods, much of the core business information of Tourism Tropical North Queensland on behalf of all departments.\u00a0 It encompasses both internal electronic transactions and external transactions, including telephone, e-mail, and Internet activity.\u00a0 The great bulk of those personal information records within that network environment are described above, or are described in the other parts of this plan that deal with the content of core business operations of business areas of Tourism Tropical North Queensland. \u00a0In addition to that material, there are some personal information records specifically tailored to IT system administration, namely IT system security identifiers and usage tracking records about staff users of the IT system that are held by the Corporate Services Manager and other departmental managers. \u00a0That information is not usually disclosed to persons other than mentioned above or the individuals concerned.\u00a0 Staff are routinely made aware of system usage rules and monitoring procedures concerning collection and use of the information.Location: Corporate Services Department of Tourism Tropical North Queensland.<\/em><\/p>\nUse and Disclosure<\/strong><\/h3>\n
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Use of our website<\/h3>\n
\n<\/strong>When you visit our website, our Internet Service Provider (ISP) automatically records the following information about you for statistical purposes:<\/p>\n\n
\n<\/strong>Tourism Tropical North Queensland encourages the use of email communication to increase efficiency in communications.\u00a0 Emails sent to or from Tourism Tropical North Queensland are routinely monitored by our information technology staff for systems administration, quality control and compliance purposes.\u2028\u2028We will only record your email address if you send an email to us.\u00a0 Email enquiries will be passed to the most appropriate staff member, who will be asked to respond to you directly.\u00a0 The staff member who responds to you will retain your email address as long as may be necessary to respond to you. \u00a0\u2028\u2028Your name and address details will not be added to a mailing list, nor will we disclose these details to third parties without your consent unless required by law.\u2028\u2028 \u00a0The information that we receive from you will be treated in the strictest confidence.\u00a0 We will not disclose your personal information to any third party without seeking your consent.<\/p>\n
\n<\/strong>If you wish to subscribe to any online information service which we may offer from time to time, you will need to supply us with the following information:-<\/p>\n\n
\n<\/strong>You can request to access the personal information we hold about you if you wish to do so.\u00a0 We will take reasonable steps to provide you with access if we are able to do so.\u00a0 If we are unable to provide you with access, we will explain why.\u00a0 You may also wish to apply to amend the information if you believe it to be incomplete, inaccurate, or out of date.\u00a0 We also reserve our rights to charge a fee for searching for and providing access to your information.\u2028\u2028To request access please email the Privacy Officer on\u00a0privacy@ttnq.org.au<\/a>\u00a0or call 0740 317676.\u00a0 You may also write to the Privacy Officer, Tourism Tropical North Queensland, PO Box 865, CAIRNS QLD 4870.<\/p>\n
\n<\/strong>Tourism Tropical North Queensland is committed to protecting your personal information from misuse and loss, and from unauthorised access, modification and disclosure, and will take all reasonable steps to ensure this.<\/p>\n
\n<\/strong>If we no longer need to hold your personal information, we will take reasonable steps to destroy or permanently de-identify that information.<\/p>\n
\n<\/strong>If you have a question, comment or complaint regarding our Privacy Policy or procedures, you should contact the Privacy Officer on\u00a0privacy@ttnq.org.au<\/a>\u00a0or call during business hours on 07 4031 7676.\u00a0 You may also write to the Privacy Officer, Tourism Tropical North Queensland, PO Box 865, CAIRNS QLD 4870.<\/p>\n
\n<\/strong>From time to time, it may become necessary for us to review or amend this policy, and we reserve the right to do so.\u00a0 Any changes will be made as and when required, and we will advise you of any changes by posting an updated version of our policy on our website.\u00a0 An up to date copy of this policy will be available in hard copy at all times from our office at 51 The Esplanade CAIRNS QLD 4870.<\/p>\n